If I can't send or receive emails, what can I do?

Getting your email working should be simple, but it very rarely is for many reasons. However, here are some tips to help you diagnose the more common problems...

Tip 1

Check that you can receive emails by sending an email from a known working address. And yes, do get a friend to send one if you don't have another working email address to use. Then go to our Webmail Login panel and enter your username and password. If you've sent an email to this address you should now be able to see it in your inbox

Tip 2

When sending emails we normally recommend you use the SMTP Server address provided by your broadband supplier. That way, you will not only avoid failing to send you email because 'relaying is not allowed', but also you will be able to talk to your broadband supplier about any further problems knowing that by using their SMTP Server setting, this will not be a 'bone of contention'

Tip 3

If you still can't send emails, check with your broadband supplier in case they need you to register your email address with them before they'll allow you to use it. The reason often given for this operational feature is that it helps to prevent spammers using their system.

Tip 4

If you still can't send emails, check with your broadband supplier in case your email account needs Password Authentication or other parameters setting.

Tip 5

If you still can't send emails, check with your broadband supplier to ensure they use the normal setting of  Port 25 and not some other obscure port number.